MembersiQ Helping Clubs Combat Attrition via Effective Onboarding

In an effort to help private clubs worldwide solve two of their biggest challenges – member engagement and retention – MembersiQ has developed the industry’s first new member onboarding and at-risk member engagement software.

“No member joins a club with the intention of leaving,” said MembersiQ Founder Andrew Morgan. “Most new members decide if they want to stay at a club after 90 days, so everything we do helps ensure each new member is onboarded the right way.”

MembersiQ gives clubs a simple way of capturing the likes and interests of each new member, which is shared with all club staff. The staff is then given trackable and proactive outreach tasks meant to get the member to the club in-line with their reason for joining. The staff has simple information that helps them better serve members and management has a tool to hold their staff accountable.

“55% of new members say they don’t feel welcome at a club after their first four months, that’s a huge problem. People that don’t feel welcome somewhere don’t tend to stay. Clubs need to be doing everything under the sun to make each new member feel comfortable from the moment they join.” Said William Lynch of MembersiQ

About MembersiQ

MembersiQ is the private club industry’s first software dedicated solely to trackable new member onboarding and at-risk member engagement. Through the MembersiQ process clubs are provided a management tool for managing all new member engagement and retention. MembersiQ has led to members being 26% more satisfied with their membership after the first 90 days, new members are 37% more likely to refer a friend.

Contact:
William Lynch
Director, Marketing and Communications
Phone: 847-852-0399
Email: wlynch@membersiq.com